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Support & FAQ

Everything about ordering, shipping, pricing and choosing the right part. Can't find your answer? Contact us, we reply fast.

Ordering & shipping

Are prices final?

Listed prices are indicative, per unit, in USD. When you send an order request we confirm stock and quote volume pricing and freight for your destination before any payment.

Do you ship worldwide?

Yes. We ship grippers, gripsters, end-of-arm tooling and vacuum components worldwide. Tell us your destination country and we'll quote freight per order.

Is a gripster the same as a gripper?

Yes. In the automation industry, air- and vacuum-powered grippers are commonly called gripsters, so we use both words. A vacuum gripster is a vacuum gripper and a pneumatic gripster is a pneumatic gripper. Search either term for the same parts.

How do I order?

Add parts to your cart and send the order request with your contact details. We reply with stock confirmation, pricing and freight, then arrange the invoice. No payment is taken online.

Can I get volume or OEM pricing?

Yes. If you're building a line or a fleet of cells, send the quantities and we'll quote volume pricing.

Can you help me choose the right gripper?

That's what we're here for. Share the part (material, weight, surface, size), your robot and cycle time, and we'll recommend a gripper or gripster and the right cup.

What's the lead time?

Catalogue parts are stocked and ship fast. We'll confirm availability and dispatch time when we reply to your request.

Flexible Soft Robot Gripper (2/3/4-Jaw): Can this gripper handle food directly?

Yes. The silicone contact fingers are designed for gentle food handling such as fruit, eggs and bakery items. Confirm your specific food-contact certification needs with us before ordering.

Bionic Flexible Adaptive Gripper: How is this different from the soft-finger gripper?

Both are compliant. This adaptive model emphasises an enveloping, self-adapting grip for varied part shapes and positions; the soft-finger model focuses on ultra-gentle contact for the most fragile items. We can help you choose.

JXD Pneumatic Mini Metal Gripper: Which model do I need?

It depends on part width and required grip force. Send us the part dimensions and weight and we will recommend the 35A, 35B, 55A or 75B model.

CPSR VF75 / VF110 Heavy-Duty Vacuum Cup: VF75 or VF110: which size?

Larger cups give more holding force. Choose based on part weight, surface finish and how many cups your gripster uses. Tell us the material and weight and we will size it.

G-P3E Large-Force Vacuum Suction Cup: Why a bellows instead of a flat cup?

The bellows flexes to match uneven or angled surfaces and adds stroke so the gripster tolerates height variation. Flat cups suit rigid, flat, consistent stock.

Coval C-Series Vacuum Suction Cups: Flat or oblong?

Oblong cups suit long or narrow parts and film; flat cups suit cartons and general sheet stock. Tell us your part and we will pick the profile for your gripster.

EOAT Integrated Vacuum Gripster (Built-in Generator): Do I still need a vacuum pump?

No. The generator is built in, so you only supply compressed air. That is the main advantage of this vacuum gripster.

Still have a question?

Email hello@dianaotech.com or visit us at 4022 Boulder Hwy, Las Vegas, NV 89121, United States.

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